Perhaps more than any other industry, healthcare has been rocked by COVID-19. From facing influxes of patients and not having proper equipment to pausing elective procedures for months, the pandemic has caused healthcare to change nearly everything about how it operates and designs patient experiences.
But even amongst the turmoil, COVID-19 can serve as a catalyst to a safer, more efficient and more patient-centric experience in three main ways:
Increased Telehealth Options
Many providers have offered telehealth options for years, but they were often an afterthought on clunky systems. COVID-19 accelerated telehealth by a decade to make it a commonplace and convenient experience for both patients and providers. The amount of U.S. patients using telehealth grew from 11% in 2019 to 46% in April 2020.
Being forced into telemedicine helped disprove many assumptions about the service. Many patients and providers have long thought that telehealth offered subpar service because